What guests usually ask
Booking, your room, opening hours, getting here and payment: the essentials to plan your stay. And if you can't find what you're looking for, just ask — we answer ourselves.
- Reception
- 24 hours
- Check-in
- From 3 pm
- Check-out
- Until 11 am
Booking and policies
What time are check-in and check-out?
Check-in is from 3 pm and check-out is at 11 am.
Can I check in early or check out late?
Early check-in depends on availability on the day. Late check-out, until 2 pm, costs €30.
What is the cancellation policy?
It depends on the rate you book.
Flexible rate: free cancellation up to 4 days before arrival. If you cancel 72 hours before, one night is charged, and 48 hours before, the full stay.
Non-refundable rate: no refunds.
Your room
What does the room include?
Air conditioning and heating, a flat-screen TV, a safe, a minibar, a hairdryer and toiletries.
Is there free wifi?
Yes: high-speed wifi at no cost in every room and in the common areas.
Do you have accessible rooms for guests with reduced mobility?
Yes, we have one adapted room, with a step-free shower, grab bars and step-free access. Let us know in advance so we can assign it to you.
Can I ask for a cot or an extra bed?
We have cots; please request one in advance. We don't have extra beds.
Services and opening hours
What are reception’s opening hours?
Reception is open 24 hours a day, 365 days a year.
What are the pool’s opening hours?
The rooftop pool is open from 7 am to 8 pm.
What are the rooftop’s opening hours?
By day, from 7 am to 8 pm, Ático Habana is the rooftop pool terrace. From 8 pm it opens as a rooftop bar: until 2 am Monday to Thursday, until 3 am on Fridays and Saturdays, and until 1 am on Sundays.
Is breakfast included?
No: breakfast costs €10 per person, and you only pay on the days you come down for it. It's à la carte, at Retinta, the house dining room.
Can you keep my luggage before check-in or after check-out?
Yes: left luggage is free and available 24 hours a day.
Do you offer transfers to the airport or the station?
On request: let reception know in good time and we'll arrange a transfer or a taxi for you.
Getting here
How do I get here from the airport?
The EA bus takes you to Plaza del Duque in about 25 minutes; from there it's a four-minute walk. By taxi, the ride takes about 20 minutes.
Where can I park?
The public car park at Plaza de la Encarnación is next to Las Setas, two minutes from the house. The centre is a restricted-traffic zone: once your booking is confirmed, we'll explain how to get there by car.
Payment and invoices
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard and American Express) or a bank transfer in advance.
How can I get an invoice for my stay?
Ask at reception when you check out, or email us your billing details and we'll send it to you digitally.
Can't find your question?
Write to us or call us: we answer ourselves, at any time of day.
All the ways to reach us
Book direct, stay like family
The pool on the rooftop, Retinta on the ground floor and Seville at the door. We look forward to welcoming you.